Saturday, November 11, 2006

All hail word of mouth...but give it time and deliver outstandingly

Without doubt, the one lesson I've learnt as a marketer, is that the BEST marketing tool of all is sometimes the most elusive - postitive word of mouth.

It takes an excellent product or service, passionate customers - and time.

The St Jerome's Laneway Festival is a beautiful case-study in word of mouth and buzz. Originally started as a one off party for a bar (St Jeromes) the owner - Jerome of course - knew that all he had to do was create something great...and be prepared to wait. Three years later, you've got a national festival, sponsors knocking at your door and still an event that people rave about.

Moral of today's story - it won't happen overnight, but be committed to both doing it well and letting it grow - and it WILL happen.

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